The  1 2 3  Process

1. PHONE ORDERS

• Call 1-866-478-3417. A Case Manager will be assigned to you.

• He/she will give your Requisition Number and Login information for your report.

• This process takes about 5 minutes.

         ONLINE ORDERS

• You will receive an email with your order ID Number. 
• A Case Manager will be assigned to you. He/she will provide a Requisition Number for your Service Center visit and Login information for your report. Emails and Login are encrypted and password protected. We also fax a copy of your testing Document to the Service Center.
• Call  your assigned Case Manger 30 minutes prior to your visit to review your case and have all your questions answered.

2. PHONE & ONLINE ORDERS

• Go to the Service Center and bring the Requisition Number with you.
• A certified technician will collect your specimen (blood and/or  urine sample) - The visit usually takes 15 minutes.

3. PHONE & ONLINE ORDERS

• Login, see and print your report. We can also fax or mail the report to you.
• Reports are usually available in 2-3 business days.
• Your Case Manager, a Physician authorized representatives and
  our Physician are available for test review and to make sure results are understood and all your questions are answered.